This podcast is about how banks and lenders can use Early Warning Systems (EWS) to help financially fragile customers. EWS enable lenders to identify fragile customers significantly early and this opens opportunities for better outcomes for both the customer and the lender. Early resolution makes it more likely that the customer retains the collateral and a higher proportion of the bank’s customers remain as performing.
Lenders that used EWS to offer data driven, individualised solutions to customers achieved both better profitability and higher customer satisfaction.
“Meet the Expert” podcasts program
This podcast is part of the new Experian’s “Meet the Expert” programme: a series of seven short interviews to explore the ‘new normal’ following the start of the pandemic.
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