10th May 11:00 - 12th May 12:00
Don’t worry, we have other events you may be interested in.
We encourage collaboration and so we use a technology called ThinkHub which enables you to share content from any device with other colleagues and the Experian team.
About The Event
During the pandemic Telcos played a critical role in providing the infrastructure to help maintain countries’ economic and social fabric but in many ways this is not fully translating into shareholder value. Increased risk, heightened customer expectations, competitive pressures and the constrained CAPEX and OPEX are creating significant challenges.
In response Telcos are focussing on three strategic themes: accelerating digital transformation of both customer journeys and the supporting operational processes, enhancing risk decisioning and risk monitoring and then focus on revenue growth.
Insight has a critical role as both an enabler and an accelerator for achieving these priorities. As a result, many Telcos are accelerating the evolution of advanced data and analytics capabilities.
Key insights from the Top Players in the telco market
By joining this event you will discover how YETTEL BULGARIA, VODAFONE ITALY and WIND HELLAS are developing, applying and optimising insights to accelerate their business strategies across the customer lifecycle.
Every day between 11.00 and 12.00, we will be holding a round table discussion with leading Telco operators focussing on each of the three strategic themes in turn.
10 May
11 May
12 May
Senior Propositions Manager at Experian
A leading telco will share their experiences regarding the creation of customer journeys that can simultaneously reduce costs and provide a differentiated customer experience.
We will also discuss the role of customer onboarding in delivering a positive brand experiences. We will consider the impact of wider data access, machine learning, and automated risk assessment processes on speed, agility, accuracy and efficiency.
Chief Commercial Officer, Yettel Bulgaria
Credit Manager, Vodafone Italy
Global Consultant at Experian
Head of Data Science and Analytics Platforms - EMEA at Experian
Senior Propositions Manager at Experian
New approaches are being adopted in managing multiple types of risk covering credit, affordability, identity and fraud, along with broader considerations such as portfolio, regulatory and reputational risk.
We will discover how WIND Hellas in Greece has responded to some of the challenges of managing bad debt, collections and fraud in the post pandemic environment. Additionally, Experian’s risk experts will share their perspectives on the evolutionary journey many Telcos are on, some of the challenges that are being encountered and how the transition towards increased data and analytics maturity can be accelerated.
Credit Control & Treasury Director, WIND Hellas
Senior Global Consultant, Experian
Head of Telco and Utilities Consulting Partners at Experian
Senior Propositions Manager at Experian
Key market players will share their thoughts and experiences regarding the importance of identifying, accelerating and optimising cross and upselling opportunities to build ARPU, loyalty and reduce churn without increasing risk.
We will also discover how it is possible to increase and accelerate acquisition of SME business customers by leveraging new alternative data sources.
Head of Telco and Utilities Consulting Partners at Experian
Senior Business Consultant, Experian
Service Delivery at Experian MicroAnalytics
Service Delivery Director , Experian MicroAnalytics
Keynote Speakers
