Accelerate and maximize your data potential
8 June | 09:00 - 12:15
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Welcome to the Experian South Africa Learning Day 2022
We are delighted to invite you to Experian Learning Day – an exclusive free half-day virtual conference, filled with inspiration, insights and a chance to explore that which Experian South Africa offers.
Experian Learning Day is your opportunity to gain new insights from Experian South Africa’s data, credit, fraud and analytics experts and explore what goes on in the Experian engine room. We’ll share our knowledge and experience across topics such as machine learning and advanced analytics, fraud trends, alternative data sources, and customer insights so that your business can enhance its customer journey.
Date & Time: Wednesday 8 June | 09:00 – 12:15 SAST
During the 4 breakout sessions, you will have the option to choose from the following topics:
- Accelerating your strategy using data and analytics.
- Providing customers with a positively differentiated experience at speed that exceeds expectations.
- Preventing fraud as a key strategic priority – what’s required?
- How to achieve more accurate risk decisioning and risk monitoring in the commercial sector.
- Beyond a bureau – levelling up the traditional credit bureau.
- Leveraging hyper personalisation and precise targeting to increase cross- and up-selling throughout the customer lifecycle.
- Reduce your ongoing risk by identifying changes in SMEs’ payment behaviour.
- How to turn disruption into innovation opportunities – the importance of alternative data.
For the session breakdowns, click the + button on the agenda below.
We look forward to welcoming you to the Experian Learning Day online.
Why should you participate?
At Experian Learning Day you will gain insight into:
- Key challenges, trends and best practices on hot topics within the credit industry.
- How to add value to your company’s customer journey.
- How to keep the customer at the centre of everything you do using data, analytics and software.
395
12
22
8
9:00 am
Welcome to Experian Learning Day
Mark Wells
Head of Sales & Marketing Experian EMEA & APAC
Head of Sales & Marketing Experian EMEA & APAC
Welcome by Chief Customer Officer and Head of Decision Analytics.
9:30 am
First Breakout Session
Richard Adamski
Senior Analytical Consultant
Senior Analytical Consultant
Keshnie July
Global Consultant
Global Consultant
Karen Gischen
Product Manager for Business Information Services
Product Manager for Business Information Services
Choice of one of our 30 minute sessions:
Topic 1: Accelerating your strategy using data and analytics.
Topic 2: Providing customers with a positively differentiated experience at speed that exceeds expectations.
Topic 3: Preventing fraud as a key strategic priority – what’s required?
Topic 4: How to achieve more accurate risk decisioning and risk monitoring in the commercial sector.
Topic 1: Accelerating your strategy using data and analytics.
Topic 2: Providing customers with a positively differentiated experience at speed that exceeds expectations.
Topic 3: Preventing fraud as a key strategic priority – what’s required?
Topic 4: How to achieve more accurate risk decisioning and risk monitoring in the commercial sector.
10:00 am
Second Breakout Session
Thabo Hermanus
Chief of Credit & Bureau Services
Chief of Credit & Bureau Services
Ans Gerber
Head of Data Insights and Marketing Services, Experian South Africa
Head of Data Insights and Marketing Services, Experian South Africa
Nerietha van der Westhuizen
Analytics Manager, Experian Africa
Analytics Manager, Experian Africa
Paul Nel
Innovation Consultant
Innovation Consultant
Choice of one of our 30 minute sessions:
Topic 1: Beyond a bureau – levelling up the traditional credit bureau.
Topic 2: Leveraging hyper personalisation and precise targeting to increase cross- and up-selling throughout the customer lifecycle.
Topic 3: Reduce your ongoing risk by identifying changes in SMEs' payment behaviour.
Topic 4: How to turn disruption into innovation opportunities - the importance of alternative data.
Topic 1: Beyond a bureau – levelling up the traditional credit bureau.
Topic 2: Leveraging hyper personalisation and precise targeting to increase cross- and up-selling throughout the customer lifecycle.
Topic 3: Reduce your ongoing risk by identifying changes in SMEs' payment behaviour.
Topic 4: How to turn disruption into innovation opportunities - the importance of alternative data.
10:30 am
30 minute break
Please take a 30 minute tea break, catch up on some mails, and join us at 11:00 for our next two breakout sessions.
11:00 am
Third Breakout Session
Richard Adamski
Senior Analytical Consultant
Senior Analytical Consultant
Keshnie July
Global Consultant
Global Consultant
Karen Gischen
Product Manager for Business Information Services
Product Manager for Business Information Services
Choice of one of our 30 minute sessions:
Topic 1: Accelerating your strategy using data and analytics.
Topic 2: Providing customers with a positively differentiated experience at speed that exceeds expectations.
Topic 3: Preventing fraud as a key strategic priority – what’s required?
Topic 4: How to achieve more accurate risk decisioning and risk monitoring in the commercial sector.
Topic 1: Accelerating your strategy using data and analytics.
Topic 2: Providing customers with a positively differentiated experience at speed that exceeds expectations.
Topic 3: Preventing fraud as a key strategic priority – what’s required?
Topic 4: How to achieve more accurate risk decisioning and risk monitoring in the commercial sector.
11:30 am
Fourth Breakout Session
Thabo Hermanus
Chief of Credit & Bureau Services
Chief of Credit & Bureau Services
Ans Gerber
Head of Data Insights and Marketing Services, Experian South Africa
Head of Data Insights and Marketing Services, Experian South Africa
Nerietha van der Westhuizen
Analytics Manager, Experian Africa
Analytics Manager, Experian Africa
Paul Nel
Innovation Consultant
Innovation Consultant
Choice of one of our 30 minute sessions:
Topic 1: Beyond a bureau – levelling up the traditional credit bureau.
Topic 2: Leveraging hyper personalisation and precise targeting to increase cross- and up-selling throughout the customer lifecycle.
Topic 3: Reduce your ongoing risk by identifying changes in SMEs' payment behaviour.
Topic 4: How to turn disruption into innovation opportunities - the importance of alternative data.
Topic 1: Beyond a bureau – levelling up the traditional credit bureau.
Topic 2: Leveraging hyper personalisation and precise targeting to increase cross- and up-selling throughout the customer lifecycle.
Topic 3: Reduce your ongoing risk by identifying changes in SMEs' payment behaviour.
Topic 4: How to turn disruption into innovation opportunities - the importance of alternative data.
12:00 pm
Conference Close
Mark Wells
Head of Sales & Marketing Experian EMEA & APAC
Head of Sales & Marketing Experian EMEA & APAC
Conference summary and closing by our Chief Customer Officer.
Keynote Speakers
Mark Wells
Head of Sales & Marketing Experian EMEA & APAC
Mark Wells Biography
Mark joined Experian in February 2015. Prior to that, he spent 20 years in the Information Technology sector running high performing sales teams. As Chief Customer Officer for Experian Africa, his current role involves leading the customer-facing integrated sales teams that engage with clients across all industries in South Africa. Mark holds a BComm (Hons) degree from the University of the Witwatersrand, an MBA from the University of Cape Town, and post-graduate executive qualifications from Columbia University in New York and Harvard Business School in Boston.Richard Adamski
Senior Analytical Consultant
Richard Adamski Biography
Richard joined the Experian South Africa decision analytics team as an analytical consultant and interim head of analytical consultancy just over a year ago. He has almost 20 years of experience in analytics, modelling and data science; and has managed high-performing analytics, data science and modelling teams for almost 10 years. Richard has built various models/scorecards using a combination of traditional and most recent machine learning algorithms. His Python and machine learning journey started in early 2018 and has taught him various alternative ways of looking at and approaching models.Keshnie July
Global Consultant
Keshnie July Biography
Keshnie July is a Global Consultant working within Experian Decision Analytics’ Global Consulting Practice. Keshnie has over 20 years of working experience in the Banking and Life Insurance industries collectively. Her expertise lies in credit risk management, credit strategy and analytics.Karen Gischen
Product Manager for Business Information Services
Karen Gischen Biography
Karen is a Product Manager at Experian South Africa and is responsible for the Business bureau products with touchpoints into the consumer side of the business. Karen started her career at KreditInform which was one of the biggest commercial bureaus in the country at the time. Experian acquired KreditInform in 2009 and she has fulfilled a multitude of roles ranging from Researcher, Account Manager assistant and Support Manager for the Tier 1 Banks, Unsecured Lending Financial Institutions, Telco’s, and Retailers. Her current role is in Product Manager for Business Information Services.Thabo Hermanus
Chief of Credit & Bureau Services
Thabo Hermanus Biography
Thabo Hermanus, Chief – Credit & Bureau Services for Experian Africa, is responsible for the company’s Africa CX Agenda, which drives their customer centricity, a cornerstone of any ambitious business’s growth. He is not new to Experian, having previously joined the South African business in 2002 as Head of Finance. On leaving Experian in 2007, Thabo co-founded Nimble Collections Services, one of the leading participants in the Sub-Saharan African market with operations in South Africa, Botswana and Namibia. After five years, Thabo joined Standard Bank as the Head of Customer Collections and Payments Strategies, and later a role in Regulatory Advocacy. Thabo moved back into the credit bureau environment when he joined Compuscan in 2017 as Managing Director for South Africa.Currently, as Chief – Credit & Bureau Services for Experian Africa, Thabo manages the Consumer and Business bureau divisions including Product and Commercial Strategy for the Africa business together with the operational customer support functions. Thabo is an Accounts and Economics major, having obtained a Bachelor of Commerce degree from the University of Cape Town. He is married with two daughters and invests most of his spare time in building close relationships with them.
Ans Gerber
Head of Data Insights and Marketing Services, Experian South Africa
Ans Gerber Biography
A data scientist in the Innovation team of Experian, Ans has experience in Analytics across various disciplines. In her current role, she is part of a dynamic team that continues to push the boundaries of what is deemed ‘typical’ bureau activities, by finding and creating new data sets, building new products and creating value propositions that address industry needs and also help to build an inclusive credit economy for Africa, by empowering consumers.Nerietha van der Westhuizen
Analytics Manager, Experian Africa
Nerietha van der Westhuizen Biography
Nerietha started her career after graduating, obtaining a Master's degree in Quantitative Risk Management. She joined WesBank, where she later joined FNB and worked there the majority of her career as a quantitative analyst. Nerietha moved to the analytics team in Experian as a Scoring Specialist in April 2020; currently, she is the Analytics Manager for the scoring team. Nerietha specialises in credit analytics and has had opportunities to work across the credit life cycle, getting to understand how all the different components fit in like a puzzle.Paul Nel
Innovation Consultant
