Experian Learning Day Recordings

We appreciate your interest in Experian Learning day. All recordings and presentations are available below. We’ve also included additional content for you to download.

Should you wish to contact us about the Experian Learning Day or any of the content below, you can do so by completing the form.

Accelerating your strategy using data and analytics.

Speaker: Richard Adamski – Senior Analytical Consultant

Experian South Africa’s Senior Analytical Consultant, Richard Adamski delves into our next generation of risk prediction scores that were developed using our Sigma bureau data and how Experian’s machine learning capabilities underpin these scores. The Sigma Suite of Scores is comprised of a number of powerful credit risk models. The scores in the suite are aimed at the acquisition in banking & finance, unsecured lending and retail credit, and customer management and includes Sigma Transcend, our thin file score.

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Additional Information

We combine advanced data analysis techniques, software and expertise to help you bring data to life and turn it from information into insight throughout the credit lifecycle. Improve the efficacy of strategies by making more informed decisions for your customers and your business with Experian’s data, analytics and scoring.

Providing customers with a positively differentiated experience at speed that exceeds expectations.

Speaker: Keshnie July – Global Consultant

The COVID pandemic accelerated a process of digital adoption by consumers and businesses alike. Now, more than ever, your customers are wanting to engage with you in a convenient and quick way that exceeds their expectations. Experian Global Consultant, Keshnie July, unpacks how Experian helps businesses provide their customers with a positively differentiated experience at speed and scale.

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Additional Information

Our experienced consultants work with clients at every stage of the credit lifecycle to understand each client’s business and strategic objectives, then help them by selecting or designing and implementing solutions that deliver these objectives. We build strong partnerships that last and are bolstered by trust, strategic and tactical expertise and top consultancy capabilities.

Preventing fraud as a key strategic priority – what’s required?

Speaker: Wilnes Goosen – Fraud Consultant – Experian Africa

With the drastic increase in digital adoption, there has also been an increase in fraud, especially in the digital space. Insights into fraud and understanding how it can affect you and your business help reduce vulnerability and exposure to scams. Experian South Africa’s Fraud Consultant, Wilnes Goosen, explains why preventing fraud should be a strategic priority for your business and what is required for your business to achieve effective fraud prevention.

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Additional Information

You need to protect your customers and your business from fraud. Experian fraud prevention solutions help find and stop fraud across your business. These solutions can be integrated into your processes to minimise disruption to customers. The threat of fraud is a shared one and we work closely with industries and other organisations to reduce the impact on consumers, industry and society.

How to achieve more accurate risk decisioning and risk monitoring in the commercial sector.

Speaker: Karen Woest – Product Manager for Business Information Services

Risk plays a vital role in the commercial sector. But understanding and monitoring that risk accurately is often an obstacle many businesses face. Experian’s Product Manager for Business Information Services, Karen Woest, explains how Experian partners with other businesses to help them accurately determine and monitor risk in our industry

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Additional Information

Sometimes the best decision you can make in business is to invest in technology that makes consistent decisions that align with your business and risk appetite. Our suite of data-powered software solutions and tools are built to make every process and interaction as efficient and profitable as possible.

Beyond a bureau – levelling up the traditional credit bureau.

Speaker: Thabo Hermanus – Chief of Credit & Bureau Services

With close to 3 decades of bureau activity in the market, Experian South Africa harnesses the power of a consolidated bureau to improve customer experience. Experian Africa’s Chief of Credit & Bureau Service, Thabo Hermanus, takes you on a journey to beyond the traditional bureau, introducing you to the breadth and depth of Experian’s bureau data, technology and bureau capabilities.

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Additional Information

Our consumer and business information, scores and services summarise complex and diverse bureau data to create a clear view of risk and customers’ financial well-being helping you make the best decisions for your customers and your business. We’ll help you better know your customers through complex analytics to create intelligent data models and predictive scorecards, so you can give them exactly the help they need and can afford.

Leveraging hyper personalisation and precise targeting to increase cross- and up-selling throughout the customer lifecycle.

Speaker: Ans Gerber – Acting Head of Customer Insights

Personalisation is more than addressing your customer or potential customer by name in communications. Personalisation is about taking your communications and product offering to a new level of prospect and customer engagement – using your customers’ data to understand their demographic, perceptual and behaviour characteristics. Our Acting Head of Customer Insights, Ans Gerber, talks you through leveraging data, analytics and segmentation to fully understand your customers’ context, who they are, where they are and what they consume, to better improve your marketing and sales strategies.

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Additional Information

Our Customer Insights offerings use data, analytics and technology to help you understand your potential and existing customers to offer them the right product at the right time. We turn data into insights and insights into action so that your business can reach new levels of customer intelligence and can design an enhanced user experience at any point in the customer lifecycle.

Reduce your ongoing risk by identifying changes in SMEs’ payment behaviour.

Speaker: Nerietha van der Westhuizen – Analytics Manager

Understanding the likeliness of a business to default in the near future can seem like an impossible task. Not having this understanding can impact your collections processes and future marketing or sales campaigns and ultimately your revenue. Experian Analytics Manager, Nerietha van der Westhuizen, discusses the process and benefits of categorising the likeliness of default of businesses so you are able to monitor changes in their risk profile and adapt your customer management, collections and risk management strategies.

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Additional Information

Understanding client behaviour has changed significantly. Major economic disruptions affect their ability in paying back their loans and managing cash flow. Experian’s Early Warning Triggers were designed to proactively identify companies that are struggling under adverse conditions, such as a pandemic or public unrest, and require relief discussions or different credit actions. EWC Triggers are based on researched and behavioural data that facilitates factual calculations to assist internal strategic planning and reduce assessments based on “gut feeling”.

How to turn disruption into innovation opportunities – the importance of alternative data.

Speaker: Paul Nel – Acting Head of Innovation

These days, disruption is the reality of doing business. Understanding how disruption can be turned into innovation through traditional and alternative data, creativity and solution design is key to keeping ahead in a competitive market. Experian’s Acting Head of Innovation, Paul Nel, explains our approach to developing innovative opportunities from disruptions.

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Additional Information

At Experian, we are committed to supporting social innovation and investing in ideas that offer societal benefits. Our innovation division seeks out solutions that help consumers and businesses address issues such as financial inclusion and greater access to finance through alternative data, advanced data analysis, research and product development.

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