Level Up

Your Customer Journey

The relationship between your company and your customers is more than just a series of discrete, one-off activities. The value of your customer journey is what drives loyalty and increased revenues at every point of interaction.  Your customer journey provides an opportunity for a positive experience but for many organizations this has become increasingly complex. Keeping pace with changing regulatory policies, more demanding customers, and dynamic market conditions has become a major strain.

 

Listen in to this webinar series to stay ahead of the competition and Level up your customer journey!

Live Webinars

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Level Up - Your customer originations process
WHEN: 22nd September, 2021 09:30-10:30 CET
Synopsis

 

The world of data is growing. This presents you with an opportunity to build up a comprehensive picture of your applicants allowing you to make accurate decisions, there and then in real time. Is your current originations process allowing you to make the most of this? For us, it’s all about creating long-term value for everyone. A nimble, forward thinking strategy for acquiring new customers can be a life-changing experience for everyone. But staying ahead of consumer diversity and changing needs is not as simple as it may seem.  Learn how you can deliver an agile and flexible onboarding, while staying in control when acquiring new customers.

About the speakers
Jennifer Rowe - Sales Engineer
Jennifer has spent the last 20 plus years of her career tackling credit risk challenges in the Finance, Telco and Retail markets. A love of problem-solving combined with a technical and business background has put her in a position to engage with clients in addressing the challenge of evolving business in line with fast evolving digital solutions.
Gottfried Steiner - Business Consultant
Level Up – Your customer relationships
WHEN: 29th September, 2021 09:30-10:30 CET
Synopsis

In an environment where customers are encouraged to look for the best deal and switch suppliers, customer experience is an increasingly important part of maximising customer retention. This, alongside current economic uncertainties means that you need to know your customer now more than ever. How they want to interact with you, how their financial circumstances have changed since onboarding and how receptive they will be to upcoming product releases or marketing campaigns you have planned.

About the speakers
Bartlomiej Staszewski - Senior global consultant
Bartek is a highly experienced Manager and has 20 years of experience in Financial Services, mainly Banking. He has in depth knowledge in Risk Management, and frauds, automated credit processes and analytical services across the whole customer journey. He specialises in credit, originations, portfolio management and collections processes for both the Retail as well as Business industry.
Jennifer Rowe - Sales Engineer
Jennifer has spent the last 20 plus years of her career tackling credit risk challenges in the Finance, Telco and Retail markets. A love of problem-solving combined with a technical and business background has put her in a position to engage with clients in addressing the challenge of evolving business in line with fast evolving digital solutions.
Level Up - Your Collections management
WHEN: 6th October, 2021 09:30-10:30 CET
Synopsis

 

Are your customers at the heart of your collections management? Every interaction with a customer is an opportunity to strengthen the relationship, even when it comes to debt collection. A missed loan payment or a bill not paid on time could mean your customer was just forgetful or they are facing real financial difficulty. Knowing the difference is important to deciding which is the fairest course of action to take. Putting that knowledge into action is even more critical. Learn how you can use the power of data and analytics to provide the guidance needed to personalize the collection process, effectively recovering debt whilst preserving long-term customer relationships.

About the speakers
Bartlomiej Staszewski - Senior global consultant
Bartek is a highly experienced Manager and has 20 years of experience in Financial Services, mainly Banking. He has in depth knowledge in Risk Management, and frauds, automated credit processes and analytical services across the whole customer journey. He specialises in credit, originations, portfolio management and collections processes for both the Retail as well as Business industry.
Jakob Færgeman - Global Consultant
Jakob Færgeman has more than 15 years' experience of working with enterprise clients globally. He specializes in managing challenges within credit risk and strategy, analytics, regulation and customer management.
Level Up – Your decision strategies - Part II
WHEN: 13th October, 2021 09:30-10:30 CET
Synopsis

In part two of this webinar you will learn more about:

  • Realtime data feedback from production into strategy maintenance  to enable fast reaction to market changes and  close monitoring of rollout of new decision strategies and challengers.
  • Integration of Machine Learning & the importance of explainability: How to use the latest ML models to enable fast and seamless integration and easy update;s while staying fully compliant.
  • How you get a full understanding of decision reasons & fine tuning of decisions depending of explainability insight.
  • How to enable fast reaction to market changes through automated and secure quality assurance.
About the speakers
Gottfried Steiner - Business Consultant
Gottfried joined Experian 15 years ago, covering the DACH, CEE and Balkan region. He specialises in the application and customer value management process as well as quantitative assessment and process efficiency. He has 20 years of experience in the financial sector covering consulting, analytics, software engineering as well as quality assurance.
Jakob Færgeman - Global Consultant
Jakob Færgeman has more than 15 years' experience of working with enterprise clients globally. He specializes in managing challenges within credit risk and strategy, analytics, regulation and customer management.
Level Up – Your knowledge - The PowerCurve Road Map
WHEN: 20th October, 2021 09:30-10:30 CET
Synopsis

MAX - Time to Yes

Get the latest insights and value realization to ensure you get the maximum potential of the overall PowerCurve platform. You will in this webinar hear about the latest innovations in the PowerCurve platform and gather insights into the necessary functional and value-added guidance and the road ahead.

About the speakers
Peter Soreti - Head of Product Management, EMEA Decision Analytics
Peter joined Experian in 2016 to head Experian’s EMEA product management organisation, responsible for its Decision Analytics solution suite covering Originations, Customer Management, Debt Management, Fraud and Identity. Prior to this Peter spent 8 years working for First Data, a leading global payments organization, in senior product management roles on an International stage. Before that Peter had other roles in Experian, chiefly as head of product management and program manager for its account processing business and as a senior business consultant in the marketing services division.
Level Up – Your AI and ML capabilities
WHEN: 27th October, 2021 09:30-10:30 CET
Synopsis

Machine Learning is one of the big buzz words when it comes to automated decision making. In this webinar, we will provide an introduction to machine learning, what it means and when and where it could help you to improve your decision making. A second webinar later on this year will show you how to integrate machine learning models into your PCSM strategies without recoding them.

About the speakers
Leandro Guerra - Head of Data Science and Analytics Platforms, EMEA
Leading the Data Science and Platforms team for EMEA, Leandro is responsible for the advanced analytics and AI project for the region, supporting sales, product development and the upskilling strategy of the analytics community in the area.


On-demand Webinars

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Level Up – Your decision strategies - Part I
Synopsis

Better customer decisions, precisely targeted and consistently executed, can drive an increase in business performance. As market conditions change, you need to ensure your strategies are performing well. In this webinar you will get insights into how you can create a common strategy design environment that  improves consistency and enables time and cost-savings. How do you create a complete feedback loop that accelerates your test-and-learn cycles and helps you more quickly adapt your decision strategies in response to early signs of market customer changing behavior.

About the speakers
Jakob Færgeman - Global Consultant
Jakob Færgeman has more than 15 years' experience of working with enterprise clients globally. He specializes in managing challenges within credit risk and strategy, analytics, regulation and customer management.
Jennifer Rowe - Sales engineer
Jennifer has spent the last 20 plus years of her career tackling credit risk challenges in the Finance, Telco and Retail markets. A love of problem-solving combined with a technical and business background has put her in a position to engage with clients in addressing the challenge of evolving business in line with fast evolving digital solutions.

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Do you want to learn more about creating dynamic credit strategies?

Experian’s latest edition decision management platform, part of the PowerCurve platform, helps you to make better customer decisions even when operating in a dynamic business environment.