Jul 2021 | General | Customer Experience, Digital Experiences
By Posted by Emma Perkins

Emma Perkins, Head of Customer Experience for EMEA, discusses the growth of self-help and why our customers are embracing our new portal.

“If at first you don’t succeed, then Google it and see how others have overcome similar problems.” This could well be the mantra for our modern age, where there’s no need to feel like you’re alone in having difficulty with a task.

We’ve all needed help from online advice, whether we’re struggling to assemble flatpack furniture or get the lumps out of our white sauce. Going online for self-help is often much more appealing and time-efficient than picking up the phone to a friend or waiting for a response by email.

This spirit of giving people the opportunity to quickly check how they can navigate a problem themselves has led us to launch MyExperian in EMEA.

Our clients told us that they wanted faster and smarter support — available around the clock. So, we created this new tool to provide our clients with easier access to our support teams.

MyExperian is our online portal that provides you with a single access point for a suite of time-saving services and information that help you discover, activate and support your Experian products and services.

It delivers faster answers and smarter support than you could receive through the traditional methods of telephone or email.

Using the case support service on MyExperian, you will be able to raise and track queries online and browse self-help guides and articles.

The benefits of using MyExperian to access and manage support are:

  • Eliminate time spent waiting on the phone
  • Get your issues to resolver teams faster
  • Greater transparency of progress
  • Track all your cases online
  • Receive automatic email notifications when Experian updates your case

Across EMEA we now have clients set up and already accessing the system. We are adding new users all the time. If you’re a client who wants access now, you can request it by emailing MyExperianSupport@experian.com

Please take a look at the MyExperian portal now by viewing our demo.