Business and consumer report 2021

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General
How businesses are using AI and ML to unlock the power of data
Machine learning and artificial intelligence have transitioned from the promise of the future to an established tool in the credit decisioning environment in the last few years. One financial services executive told me recently that 70% of their models used some form of ML or AI. Using an algorithm to manage customers was inconceivable some…
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Data Insights
Why consumers’ willingness to embrace biometrics will help lenders deliver a fully digital onboarding experience
Organisations recognise that a seamless journey is critical, regardless of channel, and that asking customers to combine digital and physical interactions is a detractor for good customer experience. In onboarding, asking customers who have chosen to apply online to then visit a branch or print and send bank statements are causing unnecessary friction. The result…
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Environmental Social Governance
Are you ready for ESG revolution?
ESG global disruptive impact Climate emergency is the biggest problem of the 21st Century. People – and not just activists – demand actions and solutions to solve this. Humanity is facing several challenges which will define its chances for survival in the coming future. Climate change and associated global warming mainly caused by human-induced emissions…
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We love to share the nuggets of insight we gather, our expert knowledge and opinions on the latest trends so we can help professionals and businesses grow.

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