Customer centricity during challenging times
16 March | 09:00 - 12:30
Don’t worry, we have other events you may be interested in.
We encourage collaboration and so we use a technology called ThinkHub which enables you to share content from any device with other colleagues and the Experian team.
About The Event
Join us for an inspiring morning where we gather Nordic industry experts and peers from your industry to share knowledge and experiences about how you as a company can add value to your customer journey. We have listened to the feedback we have received from previous events and structured a day around topics that are high on the agenda of our clients and partners.
The day will be divided into different industry-based breakouts to give you the opportunity to get the latest insights on what is moving in your industry. During each breakout we will tap into key challenges and trends and share best practice and learnings on how to solve these challenges, and give you specific advice and insights on how to optimize the customer journey.
Why should you attend?
At Experian Learning Day you will get insights into:
- Key challenges, trends, best practices and learnings within your industry
- How to add value to your customer journey
- How to keep the customer at the center of everything you do using data, software and analytics
8:30 am
Event opens
Make sure to join early to take advantage of the networking features and other interactive elements on the platform!
9:00 am
Welcome & Introduction
Bo Rasmussen
Chief Commercial Officer, Experian Nordics
Chief Commercial Officer, Experian Nordics
9:10 am
Innovation & Data: How Data Drives Insights and Enables Growth
Henrik Guldberg
Commercial Strategy Director, Experian Nordics
Commercial Strategy Director, Experian Nordics
Reflections during Covid-19 have shown that businesses are more than ever reliant on delivering fast and flexible customer experiences and decreasing their time to decision-making. This session will give you insights into how Experian sees the future of credit and what we are doing to make sure our solutions and data supports you to stay competitive and drive growth.
9:35 am
Customer Experience and Security: Your Benefits as an Experian Client
Emma Perkins
Head of Customer Experience, Experian EMEA
Head of Customer Experience, Experian EMEA
Lars Tøttrup
Operation Service Director, Experian Nordics
Operation Service Director, Experian Nordics
Over the last two years we have made changes that directly impact Customer Experience. Hear how we have captured your feedback and shared the voice of our clients across the organisation and the actions we have taken to improve your experience.
10:00 am
Break
10:15 am
Breakout: Insurance
Mikkel Lykke Platz
Sales Director, Experian Denmark
Sales Director, Experian Denmark
Lotte Ruby Schartau
Head of Business Management - Commercial Lines, Codan
Head of Business Management - Commercial Lines, Codan
If you want to get insights into how data and ensuring the right approach to integrating financial data into existing customer centric processes can sharpen your segmentation and analysis of nurturing and retaining customers through better terms, then join this breakout session!
10:15 am
Breakout: Consumer Finance & Banking
Jakob Færgeman
Principal Consultant, Experian Nordics
Principal Consultant, Experian Nordics
The Nordic banking sector is under increasing pressure from regulators in terms of assessing creditworthiness of customers.
This session will look at how the financial sector can digitize parts of the onboarding operations with existing and new available data sources, whilst navigating within the new regulatory environment.
10:15 am
Breakout: Collections
Martin Haraldseth
Analyst, Experian Norway
Analyst, Experian Norway
Kjell Tofte
Product Manager, Experian Norway
Product Manager, Experian Norway
Per Ivar Kristiansen
Sales Director and Site leader, Experian Norway
Sales Director and Site leader, Experian Norway
The Nordic collection industry is under increasing pressure from new regulations. The Collection industry is pressured to look at new revenue streams, reducing costs through automation and digitalization of processes and data management to manage effective collection strategies. This session will cover concrete user cases on how the industry can adapt to these changes.
12:15 pm
Closing & thank you
Keynote Speakers
Bo Rasmussen Biography
Bo is the Nordic Chief Commercial Officer, Experian Nordics. He has more than 25 years’ experience from working in the data and credit industry, helping both SME’s and enterprise clients locally and internationally to solve their credit risk challenges. Bo is also an external lecturer at Copenhagen Business School, where he teaches data and innovation related topics.
Henrik Guldberg Biography
Henrik is the Commercial Strategy Director for Experian in the Nordics and is a part of the Nordic Executive Leadership team. He has been working with Product Management at Experian for almost five years and is responsible for bringing new product innovations to market, along with pioneering our customer centric approach to product development.
Lotte Ruby Schartau
Head of Business Management - Commercial Lines, Codan
