The transformative effect of AI on risk, CX, and analytics
10:30 am IST
4 pm AEDT
25 October | 10:00 - 11:30 CET
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About The Event
We invite you to join us for this thought-provoking virtual event to discuss the transformative effect of AI in the credit environment.
Our experts will reveal the most important highlights from our latest survey of nearly 900 Financial Services and Telco business leaders across 10 countries in Europe, Africa and Asia – conducted by Forrester Consulting.
The first part of the event will explore the opportunities and challenges associated with AI, along with the top business priorities for the next 12 months.
In the second part, a panel of industry experts – including a Head of Data Science, a Chief Value Officer, a Fintech CEO and a banking CRO – will discuss their views on how AI is changing the way they operate.
Topics for discussion:
- Top risk priorities – how AI is key to developing resilience in these turbulent times
- Maximising AI implementation – what is needed to take advantage of the opportunity that AI represents
- Managing AI risks – why identifying and mitigating these is key to the responsible and ethical use of AI
The summit is fully virtual, so you can enjoy the presentations and engage the speakers from the comfort of your desk.
10:00 am
Raising the bar: The transformative effect of AI in financial services
Malin Holmberg
CEO EMEA & APAC, Experian
CEO EMEA & APAC, Experian
10:05 am
The transformative effect of AI on risk, CX, and analytics
Highlights from the research
Highlights from the research
Paul Heaton
Head of Product and Propositions Marketing EMEA & APAC, Experian
Head of Product and Propositions Marketing EMEA & APAC, Experian
10:20 am
The Chief Value Officer's perspective
Ian Glover
Chief Value Officer, My Money Group
Chief Value Officer, My Money Group
10:30 am
The CRO’s perspective
Ricardo García Martín
Leader of Credit Risk and Innovation Discipline, BBVA Group
Leader of Credit Risk and Innovation Discipline, BBVA Group
10:40 am
The Fintech CEO’s perspective
Ivan Mazzoleni
Culture Energy Orchestrator, Flowe (Mediobanca group)
Culture Energy Orchestrator, Flowe (Mediobanca group)
10:50 am
The Business opportunity
Paul Heaton
Head of Product and Propositions Marketing EMEA & APAC, Experian
Head of Product and Propositions Marketing EMEA & APAC, Experian
Leandro Guerra
Head of Data Science and Analytical Platform EMEA & APAC, Experian
Head of Data Science and Analytical Platform EMEA & APAC, Experian
11:10 am
Conclusions
Malin Holmberg
CEO EMEA & APAC, Experian
CEO EMEA & APAC, Experian
Keynote Speakers
Malin Holmberg Biography
Malin Holmberg joined Experian in September 2021 in a newly created role as CEO of Experian EMEA and APAC. Prior to joining Experian, Malin was a partner at Target Global, a German venture capital firm.Before this, she was CEO of Tele2 Netherlands and Executive Committee Member of Tele2 Group, having joined Tele2 as Group Product Director in 2009. Prior to Tele2, Malin was Head of Vodafone Internet Services responsible for mergers and acquisitions. Her early career included management consulting with Marakon and A T Kearney.
Malin has an MBA from INSEAD and an MSc in Economics from Stockholm School of Economics.
Paul Heaton Biography
Paul is Head of Product and Proposition Marketing at Experian where he leads the development of value propositions that help deliver on client needs. He has over 10 years marketing experience within financial services having previously served as Enterprise Marketing Director for the world’s largest payments company, Worldpay.Ian Glover
Chief Value Officer, My Money Group
Ian Glover Biography
Ian Glover is a seasoned Credit leader with a wealth of international experience on Modeling, Strategy and Credit Risk gained in Telecoms, Banking and Motor Finance.He started his career as Credit Risk manager in 3G Uk then moved in Vivatel as Head of Revenue Assurance.
In Finance and Banking sector he covered the roles of CRO and Head of Retail Risk at Unicredit group, Sberbank, Addiko Bank, Yapi Credit, and he gained direct experience of the specificity of national credit markets across multiple european countries. He served as Member of the Supervisory Board at UniCredit Financing in Romania and Bulgaria for last 4 years and recently joined MyMoneybank as Credit Value Officer.
Ricardo García Martín Biography
Ricardo García Martín is a Credit Risk Executive with extensive experience in the analytics space.He has developed an in-depth knowledge of the financial industry by working for international organizations like Nordea, Morgan Stanley, HSBC, Barclays, and Experian.
Currently, Ricardo is leading the GRM Credit Risk & Innovation Discipline in BBVA Group, where he focuses on the deployment of Machine Learning and Artificial Intelligence in the credit risk space.
Ivan Mazzoleni Biography
Mr. Mazzoleni is the Culture Energy Orchestrator at Flowe (Mediobanca group), where he is responsible for designing and nurturing the company’s purpose and culture. He is passionate about digital innovation and has spent his entire career driving innovation via new technologies. His passion for digitalisation started in the 1990s as the editor of Web Marketing Tools, he then spent 10 years as the Digital Transformation Leader at Microsoft Italy – helping clients redesign their business model by focusing on digital technology. As an active member of his community, he serves as the Vice Chairman of a ski team with over 150 athletes and 15 coaches that has consistently performed well, both regionally and internationally.
Leandro Guerra Biography
Leandro Guerra is the Head of Data Science and Analytics Platforms for Experian EMEA & APAC. He has over 11 years of experience with a deep interest and know-how in Machine Learning and AI model development.His recent experiences includes:
- Development of ML models for risk management, marketing, fraud prevention, HR, healthcare and retail
- Development and implementation of overall Data Science/ML business goals
- Management of Data Consultancy Projects applied to credit assessment, marketing, fraud prevention, insurance, HR analytics, healthcare and CRM
- Development of ML explainability frameworks