WELCOME TO EXPERIAN’S 2021 BUSINESS AND CONSUMER REPORT

2020 was tough on businesses and consumers. 2021 offers many businesses and consumers an opportunity to return to something approaching normality, with some countries more advanced than others in terms of recovery. The pressures of the pandemic accelerated the trend of digitalisation.

The report covers businesses within the broader financial services and telecoms sectors. And given both those sectors operate in a price-sensitive marketplace, customer experience can be a key point of differentiation against the competition.

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Forrester Report 2021

Explore and enjoy the report virtual tour

Enter 3D Experience

Consumers embrace biometrics more and more

Discover why consumers embrace biometrics, with more than a third using them already, and another 50% willing to do so.

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Analytics

Advanced Analytics will be key as businesses seek to unlock value from new data sources

Bringing together multiple data sources can reveal more about a customer’s financial health, and when analysed in the right way will provide deeper insight into creditworthiness, affordability, and behaviour to improve segmentation.

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Alternative data

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