Dec. 2020 | Covid-19 | Podcast

In our Analytics podcast series our experts take you along different topics of analytics, credit risk and digital transformation. This podcast is part of the new Experian’s “Meet the Expert” programme: a series of seven short interviews to explore the ‘new normal’ following the start of the pandemic.

All episodes

How credit risk assessment has changed in the pandemic era

by Giulio Mariani – Senior Data Scientist, EMEA Markets

The pandemic, numerous lockdowns and evolving economic circumstances across our region have had a massive impact on income and cash flow for individual consumers, small businesses and sole traders alike.

It has affected tens of millions of people.

As a result, banks and lenders need to get as clear a picture of customers exposure to risk as possible, during a very short and rapidly changing time period.
We will discuss the best routes to now take in assessing risk and informing decision-making.

How Open Banking and digitisation are drivers for financial inclusion and responsible lending

by Christina Iacob – Commerical Stratgy Director Southen Eastern Europe
& Rotislav Gyonkov – Senior Analytics Consultant

Financial inclusion is critical to driving day-to-day financial wellbeing, economic growth and job creation across our region.

Consumers need access to credit, while SMEs need quick accurate lending decisions.
We outline how Open Banking can offer improved access to finance for millions more sole-traders, SMEs and micro-businesses. PSD2 solutions, with the support of AI, also provide a 360-degree customer view to offer timely insight into a customer’s affordability and offer them the right products to serve their needs.

Adopting predictive Early Warning Systems to safeguard financially fragile borrowers

by Anders Nielsen – Analytics Consultant Lead

This podcast is about how banks and lenders can use Early Warning Systems (EWS) to help financially fragile customers. EWS enable lenders to identify fragile customers significantly early and this opens opportunities for better outcomes for both the customer and the lender. Early resolution makes it more likely that the customer retains the collateral and a higher proportion of the bank’s customers remain as performing.
Lenders that used EWS to offer data driven, individualised solutions to customers achieved both better profitability and higher customer satisfaction.

How digital transformation delivers friction-free identity authentication and seamless experiences?

by Iga Sirkoska – Senior Analytics Consultant

Many organisations have gaps in their digital transformation strategy and are facing challenges amid the urgent need to accelerate to fully serviced digital operating models. While some businesses have adapted, many are struggling.

But successful identity trust and identity risk are now central to any digital business model. The way in which identity authentication and seamless experiences are delivered, will also be critical factors in determining whether businesses can make the most of their opportunities.

Maintaining accurate pictures of at-risk customers and safeguarding the business from the impact of payment holidays and moratoria

by Armando Capone – Chief Commercial Officer

Right now, one of the biggest challenges for collections teams is trying to keep their costs down while providing an efficient and effective customer experience.
At the same time, many businesses are struggling to identify at-risk customers who have the greatest probability of entering financial difficulty and making it harder to the stop then moving into collections.

But by pro-actively targeting higher-risk customers before they enter collections, businesses can significantly reduce the costs to collect and overall loan provisioning.

Key regulatory challenges banks and lenders face during the post-pandemic period

by Mike Munsie – EMEA Strategic Sales Director Analytics

Regulatory compliance is vital to the continued prosperity of the financial industry and everyone it supports.

Part of the route to ensuring compliance is by making sure risk management models are robust and resilient to changing market pressures.

Data and analytics can play a strong role helping to test those models, as they enable institutions to apply them to situations based on real insights.

How banks can tackle regulatory risk with advanced tools and adapt to the rapidly evolving economic situation

by Mariyan Matakiev – Head of Analytics

Regulations are constantly evolving so staying one-step ahead is vital.

Cultivating resilience in a crisis help create business solutions for the new normal.

The circumstances we find ourselves in are unparalleled and changing daily. But by riding out the short-term impact and adapting strategies in line with emerging opportunities, businesses can protect both their customers and themselves.