Right now, one of the biggest challenges for collections teams is trying to keep their costs down while providing an efficient and effective customer experience.
At the same time, many businesses are struggling to identify at-risk customers who have the greatest probability of entering financial difficulty and making it harder to the stop then moving into collections.
But by pro-actively targeting higher-risk customers before they enter collections, businesses can significantly reduce the costs to collect and overall loan provisioning.
“Meet the Expert” podcasts program
This podcast is part of the new Eperian’s “Meet the Expert” programme: a series of seven short interviews to explore the ‘new normal’ following the start of the pandemic.
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