Keynote sessions
Innovation & Data: how data drives insights and enables growth
Henrik Guldberg
Reflections during Covid-19 have shown that businesses are more than ever reliant on delivering fast and flexible customer experiences and decreasing their time to decision-making. In this session, Henrik Guldberg provided insights into how Experian sees the future of credit and what we are doing to make sure our solutions and data supports you to stay competitive and drive growth.
Customer Experience & Security: your benefits as an Experian client
Emma Perkins & Lars Tøttrup
Over the last two years we have made changes that directly impact Customer Experience. Emma Perkins and Lars Tøttrup shared how we have captured customer feedback and shared the voice of our clients across the organisation and the actions we have taken to improve customer experience.
Breakout: Insurance
Using alternative data to create insights and fight fraud
Glen Østergaard
During this session, Glen Østergaard shared how alternative data sources like Web Data Insights (WDI) can help create insights and fight fraud.
Building a credit score
Bjarne Bilsted Jensen
Bjarne Bilsted Jensen explained how building a credit score works, what data elements to monitor and what the Experian GAR Model consists of.
The theory behind insurance credit scores & the insurance sector trends and focus areas
Mikkel Platz
In this presentation, Mikkel Platz covered the theory behind insurance credit scores and what trends and focus areas to keep in mind. He explained what business challenges insurance companies face and how to cope with them.
Breakout: Consumer Finance & Banking
Covid-19 Impact on Nordics credit activity and future expectations from Experian’s point of view
Buse Hanci
In this presentation, Buse Hanci shared how Covid-19 impacted credit activity in the Nordics and what future developments can be expected.
Using customer data to remain compliant and competitive
Julie Berg & Jakob Færgeman
During the Consumer Finance and Banking session, Julie Berg and Jakob Færgeman provided insights on how companies can remain compliant and competitive by using new data sources. You learn how to ensure customer centricity in a digital and competitive environment with tighter regulatory pressure.
Regulatory challenges in Denmark and Norway
Christian Brandt & Tom Slungaard
Banks are pressured by Finanstilsynets new guidelines on creditworthiness assessments. Christian Brandt explained more about these guidelines. Tom Slungaard covered how regulation on consumer financing in Norway has changed over the past years.
Breakout: Collections
Adapting to new regulations
Martin Haraldseth, Kjell Tofte, Buse Hanci & Peter Linzenbold
The Nordic collection industry is under increasing pressure from new regulations. The industry is pressured to look at new revenue streams, reducing costs through automation and digitalization of processes and data management to manage effective collection strategies. During this session our experts covered concrete user cases on how the industry can adapt to these changes.
Other resources
All additional resources from the event can be accessed below.
Download resources from Insurance here.
Download resources from Collections here.