Mar 2021 | General |

On March 16th we welcomed Nordic Experian clients during the Experian Learning Day 2021. We look back at a very successful and inspiring morning where we covered different topics around customer-centricity during challenging times.

On this page you can find all the speaker presentations and additional event resources.

Keynote sessions

Innovation & Data: how data drives insights and enables growth

Henrik Guldberg

Reflections during Covid-19 have shown that businesses are more than ever reliant on delivering fast and flexible customer experiences and decreasing their time to decision-making. In this session, Henrik Guldberg provided insights into how Experian sees the future of credit and what we are doing to make sure our solutions and data supports you to stay competitive and drive growth.

Download presentation here.

Customer Experience & Security: your benefits as an Experian client

Emma Perkins & Lars Tøttrup

Over the last two years we have made changes that directly impact Customer Experience. Emma Perkins and Lars Tøttrup shared how we have captured customer feedback and shared the voice of our clients across the organisation and the actions we have taken to improve customer experience.

Download presentation here.

Breakout: Insurance

Using alternative data to create insights and fight fraud

Glen Østergaard

During this session, Glen Østergaard shared how alternative data sources like Web Data Insights (WDI) can help create insights and fight fraud.

Download presentation here.

Building a credit score

Bjarne Bilsted Jensen

Bjarne Bilsted Jensen explained how building a credit score works, what data elements to monitor and what the Experian GAR Model consists of.

Download presentation here.

The theory behind insurance credit scores & the insurance sector trends and focus areas

Mikkel Platz

In this presentation, Mikkel Platz covered the theory behind insurance credit scores and what trends and focus areas to keep in mind. He explained what business challenges insurance companies face and how to cope with them.

Download presentation here.

Breakout: Consumer Finance & Banking

Covid-19 Impact on Nordics credit activity and future expectations from Experian’s point of view

Buse Hanci

In this presentation, Buse Hanci shared how Covid-19 impacted credit activity in the Nordics and what future developments can be expected.

Download presentation here.

Using customer data to remain compliant and competitive

Julie Berg & Jakob Færgeman

During the Consumer Finance and Banking session, Julie Berg and Jakob Færgeman provided insights on how companies can remain compliant and competitive by using new data sources. You learn how to ensure customer centricity in a digital and competitive environment with tighter regulatory pressure.

Download presentation here.

Regulatory challenges in Denmark and Norway

Christian Brandt & Tom Slungaard

Banks are pressured by Finanstilsynets new guidelines on creditworthiness assessments. Christian Brandt explained more about these guidelines. Tom Slungaard covered how regulation on consumer financing in Norway has changed over the past years.

Download presentation here.

Breakout: Collections

Adapting to new regulations

Martin Haraldseth, Kjell Tofte, Buse Hanci & Peter Linzenbold

The Nordic collection industry is under increasing pressure from new regulations. The industry is pressured to look at new revenue streams, reducing costs through automation and digitalization of processes and data management to manage effective collection strategies. During this session our experts covered concrete user cases on how the industry can adapt to these changes.

Download presentation here.

Other resources

All additional resources from the event can be accessed below.

Download resources from Insurance here.

Download resources from Collections here.

Download resources from Consumer Banking & Finance here.

Download additional Insights here.