Forrester telecom study 2021 – summary
Jan 2022 | General | Open Banking

Our first Telco specific research, conducted on behalf of Experian by Forrester Consulting, engaged nearly 270 C-level senior executives and directors from Denmark, Germany, Italy, Spain, South Africa, the Netherlands and Turkey in August 2021. The objective was to gain a better understanding of how the pandemic has impacted post-paid Telco businesses.

This brief overview outlines the current contexts facing Telcos in EMEA and which are collectively making it critical for Telcos to find the optimum balance between revenue, costs and losses.

The business metrics taken from across all 7 countries show growing revenue and ARPU amongst many Telcos, but these are counterbalanced by worsening or static costs, losses and churn.

The research has revealed that business priorities reflect three strategic themes – revenue growth, digital transformation (of both customer experience and of operational processes) and enhanced risk decisioning. Data, advanced analytics and Machine Learning have a key role to play in acting as an accelerator of these strategies.

To access this brief overview, fill out the form and download it.

In addition, if you would like to find out more detail about Telco priorities, challenges, current status and planned budgets then please also register for the complimentary webinar.

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